Sunday, December 30, 2007
So I took a deep breath and started paying attention to the now. Then, I noticed the slight smell of urine on BART. What were they thinking? Who upholsters public transit? A lot of other people on the train looked stressed somehow and there was a little empty bottle of bourbon on the floor of the train. Walking away from the BART station, I was more aware than usual of the guy dealing 'outfits' on the corner as I was, "in the moment". I noticed the homeless people begging, and the drunk guys that always hang out around 24th and Valencia, among other disgusting things.
Delightful! Its not even 2008 yet and I've already punched a hole in one of my resolutions.
Saturday, December 29, 2007
Rule #1 People are stupid
OK, I know that sounds harsh but really, sometimes people are stupid.
Rule #2 Don't do anything stupid
This is just common sense here. If I have to explain it to you, read rule #1.
Rule #3 Time
As in, the solution to any problem is time. Got a problem? Not sure what t do about something? With a thoughtful application of time you will figure it out. Etc.
That's it! Rules to live by, thanks! Happy Birthday Dad!
Wednesday, December 26, 2007
Then later I spoke to an Oldnavy.com designer about what it's like to design for that site. Basically any Gap website is designed to get you to purchase something "within three clicks". Gap Inc. obviously does lots and lots of user testing and user research. Again I was disappointed to hear that website's user experience isn't about making most oldnavy.com customers happy with the products they buy, or building a relationship with the brand, OR about creating an entertaining and sticky place to hang about online, it's just about volume.
I wonder if online shoppers will revolt when they finally figure out that nobody is remodeling the stores. When they realize that e-tailers just are not trying that hard for their business. And that they are being asked to spend their time as well as money to do more work for less in return.
* An aggregator is a search engine which combines many different searches, from different sites into one set of results.
Friday, December 21, 2007
After all that work (over 120 hours of unbillable time total in 2007) I'm glad I tried. I really liked all the people who interviewed me and I am really disapointed that I wont be able to get to know them.
Tuesday, December 18, 2007
(It is very nice to see an old whetstone elementary school friend in this presentation)
Thursday, December 13, 2007
I'm shocked that anybody actually reads my blog. What I like most about blogging is the unexpected social aspect. All the off-line conversations with friends and people about user experience.
What I don't like about my blog is I find it difficult to have anything truly interesting to say about "interaction design". Some projects are more interesting than others but overall ID is pretty esoteric and geeky.
I want to keep up writing in 2008, but I think I have to change my tagline. I wont be writing about web ux stuff so much anymore. I'm formulating a strategy now, I think it needs to be something completely different.
Tuesday, December 11, 2007
This is great news! Now that we KNOW what's hurting people we can DO something about it!
... oh wait, that is easier said than done.
In the UK people use this expression, "I can't be assed" which means, basically, "I cant be bothered". Imagine ever saying that in an office? I never hear this expression over here but I hear it all the time when I travel abroad. I think this says a lot about how we deal with stress vs. the English. You have to have a certain amount of personal pride to just state your limits out loud. I love to compare ourselves with the UK. They also have a national health system, four plus weeks of vacation, and an extensive network of pubs.
I've found that most of my stress is caused by money, or other people. Usually stress comes from a cascade of people influencing other people with money mixed in. Work seems to cultivate this like a petri dish especially since technology has such an incestuous relationship with money. It's really difficult not to get stressed out in SV. I really really want to tell some of the stress causers (like disease carriers) NOT to inflict this toxic practice on other human beings. It sucks.
I don't think the Chronicle article delves into actual solutions for this problem. Doesn't everybody else see the solutions around them? or am I just simplistic? There is a solution for every problem, the trick is to find the right solution.
Sunday, December 9, 2007
As I skim the papers reading articles about "being green" this year I think that these green messages and products are too little and too late. Well, I guess it's a start, albeit a small one, hopefully it will catch on.
I'm not anti green, nor do I hate these holidays, I love the social aspects of all holidays. I'm just anti-bullshit. I think I'm going to boycott Christmas, dismiss the commercialism, say no to wasting money, relax and don't stress out. More importantly, I'm going to TALK about my attitude and ask my friends to tune out the holiday BS too.
Wednesday, November 28, 2007
We all know people like Cindy. I know LOTS of people like her.
Another friend (who does a lot of work on the internet) said, "I'm busy, and I hate it that I have to use 100 different websites just so that I can have a conversation with somebody about the internet. I don't need to share myself with the world in that way thinking that I might be 'discovered' by somebody..."
I get the feeling that the haters regard social network websites as just, work. For some reason most of the social networking haters in my life are women.
I wanted to tell my friends at dinner about how I've reconnected with old classmates through Facebook. How I could laugh at all of my friend's Halloween/baby/vacation photos. And how fun it all is. I wanted to tell them how my friends are able to promote their businesses and how artists are empowered to share their work on these sites. But really I wondered what is wrong with these websites that they seem to cause a lot of people, especially women, to just tune out.
Tuesday, November 6, 2007
There is another Studioroom people, and it's in Italy. These guys have a rather groovy flash site which...I cant tell...may have some inappropriate content on it. Great. I hope people don't confuse them with me.
Clearly, this is a bug in LinkedIn. I wonder if I can just SAY I work at Google (in LinkedIn) without actually getting a job there?
Wednesday, October 17, 2007
Going from coast to coast made me realize all the PRETEND culture here in Silicon Valley. We obsess over technology news. We build online profiles so we can network. We try to "manage" our RSS feeds so we can try to be on top of trends. Alas lets admit that this isn't actually culture, these are all solitary activities which don't require interacting directly with other human beings.
So I have to ask myself, is Silicon Valley the right place to practice user experience design? Shouldn't designers, move around and interact with real people to find out what real people need or want? How effective can enclaves of software developers actually be if everybody within the enclave can only focus on their (introverted) community, and not the long tail of the worlds cultural riches? How can we possible realize the next Picasso, Mozart, or Antonio Gaudi in geek central?
Monday, September 10, 2007
I thought I'd share these cultural differences with you!
In Silicon Valley, the only thing that matters is the answer to this question "What comes after web 2.0.?"
In Washington D.C. nobody really knows what web 2.0 is.
In Silicon Valley I am a "User Experience Designer".
On the east coast I am just an internet person who designs websites.
In Silicon Valley a blog is an extension of who you are. If you don't have your own Blog or website there's something wrong with you.
In Washington D.C. blogs are how you spy on government officials. And in New York City, blogs are how you find the best shopping.
In Silicon Valley most people use the web to chase "The Long Tail".
In Washington D.C. & Baltimore people just use the web to chase tail!
See article, Craigslist used in BWI prostitution arrests
In Silicon Valley people are OOO for Burning Man at the end of the summer.
On the east coast, people lie and say they're working, but they're actually OOO for August.
(OOO = "out of office")
When people in Silicon Valley eat, they eat local-organic-gourmet food. (if they can afford it).
If you eat locally organic in New York City you are a hippie freak who's ruining the culture.
Walking down the street in San Francisco is an obstacle course of rudeness and filth.
Walking down the street in Baltimore, MD is a multi-cultural utopia where complete strangers actually say hello to each other and smile.
In Silicon Valley, if you sleep at night, what the hell are you doing? You aren't working enough!
In New York, if you sleep at night what are you doing? You'll never meet anyone!
In San Francisco, "housing crisis" means more investment in technology (yay!), but higher rents (boo!).
On the east coast, "housing crisis" means the federal government bails out very very rich New Yorkers for their own stupidity.
In San Francisco men flirt with my husband.
On the east coast they flirt with ME!
Wednesday, July 25, 2007
I am working on developing my own set of web 3.0 heuristics which I intend to publish on this blog for the benefit of all. My new set of heuristics will take into account newer internet trends and interfaces which I don't think are addressed by previously published guidelines. Like aspects of community, user generated content, sharing, rich media, and Flash interactions.
I want to hear from you!
If you are a web designer/developer and have some recommendations for research materials, please leave a comment. Not a developer? Comment about what sites you think are easy to use and which ones you hate. Thank you!
Tuesday, July 24, 2007
Monday, July 9, 2007
Now this is just lame. On the internet of all places. I thought we grew out of "browser segregation" after web 2.0? I think this is a bad business decision. Now consider the popularity of Apple.com (89) vs. say Sony.com (913). Hmm... I wonder if I should install an alexa sidebar widget?
Monday, July 2, 2007
This weekend, despite the iphone, the news media got down on all of tech.
New York Times
The Cult of the Amateur
How Today’s Internet Is Killing Our Culture
By Andrew Keen
228 pages. Doubleday. $22.95.
Mr. Keen postulates (and I have to agree),
“What you may not realize is that what is free is actually costing us a fortune,” Mr. Keen writes. “The new winners — Google, YouTube, MySpace, Craigslist, and the hundreds of start-ups hungry for a piece of the Web 2.0 pie — are unlikely to fill the shoes of the industries they are helping to undermine, in terms of products produced, jobs created, revenue generated or benefits conferred. By stealing away our eyeballs, the blogs and wikis are decimating the publishing, music and news-gathering industries that created the original content those Web sites ‘aggregate.’ Our culture is essentially cannibalizing its young, destroying the very sources of the content they crave.”
Tuning Out Technology
Pressures of the wired world drive some to cut back on email and electronic gadgets
By Edward Guthmann
Hmm maybe it's time for a "technology sabbatical" in order to find some real culture?
Thursday, June 21, 2007
Read the article:
Most online store 'templates' are much smaller than they need to be.
They look as if they we're designed 7 years ago and never updated to be targeted for newer, larger monitors.
Many top ecommerce sites really don't take advantage of todays high speed, broadband, connectivity in their UI.
For example, today we have the ability to offer consumers HD (high definition) photos of products, but we don't. In fact, I'm sure retailers already have HD product photos for use in print catalogs, so why can't they leave them in high resolution when they put them online?
Thursday, June 14, 2007
Right now I'm loaning money to some folks using Prosper and I'm earning OVER 15% interest on those loans. I feel like a banker! If I could stomach more risk I could earn as much as 29%.
Now, if you become a lender (and I refer you) we both get a $25 referral bonus. So click on my button wontcha, and check out Prosper.com.
Prosper is an eBay like lending platform where people get a loan from other human beings. There are NO BANKS! Need a way to pay for that iPhone you've been coveting? Engagement ring? Car? Medical bill... Don’t pay 29% to you credit card, come to Prosper.
Tuesday, June 5, 2007
I designed a game for Prosper.com called Fantasy Banker. Go ahead, play amongst your friends.
Facebook has over 25 million users and expects that number to double in the next year. They rival google in web traffic, and they capture a young, internet savvy audience. I think they are successful because they have a truly personalized interface (that works, basically because it puts together and displays tons of dynamic, contextual, user information). The personalization creates a voyeuristic quality, and a wonderful user experience in facebook. I really enjoyed f8. I actually got interviewed!
Thank you Prosper for letting me design & make Fantasy Banker.
It was great to see Kevin Hartz & Francis Li at f8.
Mad props to the hot or no team!
Tuesday, May 22, 2007
ipod o ipod
getting sick all the time
crashing on my five star songs
(even though you don't display the stars)
ipod o ipod
why do you play so many repeats?
are you sick of my music?
ipod o ipod
you hold so much more
than the same old songs
so why don't you work?
Wednesday, April 25, 2007
A very funny thing happened to me yesterday. A recruiter called me about a position he had, and it is literally my old job at AOL, The position is for mail.aol.com. Of course the recruiter asked if I could refer a friend to him. (And why would I want to give a free referral bonus to him when I personally know the hiring manager?) So if anybody reading this post desires to work on an email app then please leave your email address right here in a comment!
But this begs the question(s), am I the only interaction designer who feels less than inspired by the thought of maintaining a UI for email? Is this type of work really appropriate for a senior designer? Did I get the feeling in my Google interviews that they were eager to fob off the mail-designer role too? I wonder if this is the same at Yahoo?
Monday, April 23, 2007
- I am the only designer out of over 50 employees
- 90% of my coworkers are guys
- No phone? no problem
- The kitchen smells funny
- Everybody can see/hear/smell everything I do
You can find me on the Yahoo! messenger whilst at this job.
Monday, April 9, 2007
I thought it would be interesting to see how cities on Craigslist compare to each other when looking for jobs in the web design/information design category. Here's a side by side image made from last weeks Craigslist postings April 2nd-6th showing; San Francisco Bay Area, Washington DC Area, Seattle, Portland, New York City, & Los Angeles.
New York City has the most jobs... but who actually wants to live in a 400 square foot studio apartment or pay $4000/month in rent? Not me.
SF Bay Area is has the most per person There's just more work here per capita. But who actually wants to live in a 800 square foot apartment that costs $2000 to rent? Sux.
Los Angeles competes LA really competes in 3rd place here, but you gotta love your car.
Washington DC What is UP with Washington? Hello! ever heard of Information Design? It's like, informational dark ages back there in our nations capital.
Seattle, Portland Something seems strangely light here. Why aren't there more web design and software visual design jobs in the Pacific Northwest?
Why does Craigslist suck so much?
Right now, Craigslist boasts, it is THE place to post and look for jobs. It's good that there are so many job postings but the info posted should be alot better. It's web TWO-dot-0 people! There should be sorting in the UI. If all craigslist did was standardize the job titles being posted, and include compensation range in the title, then it would be much easier to browse and search. I guess lameness is what you get with a 'free service'.
Monday, March 26, 2007
Think you can juggle the phone, e-mail, instant messages and work?
New research shows the limits of multitasking.
What does this mean for all those web 2.0 'community' products that rely on messengers?
Sunday, March 25, 2007
I get some very sophisticated spam, such as this email I just received:
- - -
show details Mar 24 (23 hours ago)
I am Bernard Lee, a legal practitioner.Please be patient and absorb the contents of this email which I believe is a message that will be beneficial to the both of us.
I am the legal representative to Late Julius Sawchenko.who herein after shall be referred to as my late client.He died in March 2006 as a result of heart condition.
Basically,my aim of writing you is to assist me secure the funds left behind by my client before it is confiscated or declared unserviceable by the bank where this fund valued at $4.2million dollars was deposited.
I have a mandate from the bank to present the next of kin to the deceased or the funds will be confiscated and so far, all my efforts to get hold of someone related to this man has proved abortive.
I want you to consider this proposal.If you grant your consent that I present you to the bank as the next-of-kin and beneficiary of my deceased client (since you have the same last name),so that the proceeds of this account can be transferred to you, then we can share the entire proceeds on a mutually agreed-upon percentage.
All legal documentation to back up your claim as my deceased client's next-of-kin will be provided. All I require is your honest cooperation to enable us see this transaction through.
This entire process will be executed under a legitimate arrangement that will protect you from any breach of the law.However,if this business proposition offends your moral values,do accept my apology.Please contact me at once to indicate your interest.
Bernard Lee Esq
- - -
(this was sent via Yahoo mail)
I want all these spammers to know:
1. This kind of email phishing is ILLEGAL, and punishable by law.
2. This email can be tracked back to the person who wrote it.
(It is technically possible to track this email back to whatever internet cafe it came out of no matter where or when in the world it was written.)
3. I myself can see from my own site statistics where in the world they come from.
(Could be; Shulin, Ningbo, Shanghai, Calarasi, Galati, Ligetputza... )
This is the cost of being an internet professional. I get attacked (weekly) for simply having my own website and trying to market myself online.
Am I the only one?
Monday, March 19, 2007
GDC 2007: Nintendo Keynote Video
Wii Media (Posted: Mar 8, 2007)
Miyamoto discusses his vision of future game development.
Thursday, March 15, 2007
The Easy Part
Starting a website is easy, you need to do these things:
1. Register a domain name. Go out and buy "www.mywebsitename.com" I like using godaddy.com.
2. Get web hosting. You have alot of choices here. Knowing what you're going to publish, first, will help you decide.
3. Publish your content, text and photos. Literally all you have to do is put files into your web hosting.
The Hard Part
The hard part is not publishing content to the net, the hard part is what to publish? And how to publish it? As a rule, know what you're publishing, FIRST. Get your idea for your website sketched out in a notebook, Word Doc, PowerPoint, or even a napkin. Yes napkins count as work.
Planning is the Key
I believe my job as a designer is essentially helping businesses figure out the what and how, and all the subtle nuances, of putting their content online. But you don't have to hire a designer, just do your homework. The more information you find, the more ideas you gather, the clearer you get on what you want your site to be. In the design business we call this the 'research phase', and it's really the most fun part.
I have a Vision! But how do I make it real?
Decide early if you want a blog or something simple. There are some inexpensive hosted publishing options here which can work very well! Especially if you take the time to customize them. You can point your cheap domain name at your blog on Type Pad or Blogger and voila! Or point it at Google Page Creator and you can have a FREE website. You can make some really nice web pages using iweb and .Mac. I have tried all these tools and they are very easy to use but I'm warning you now, you don't get tight control over the design of your site. Did I mention that these tools are free? There are many, many other hosted publishing solutions you can try. Almost any web hosting company has some sort of tool for you to use. Unfortunately they all have really poor demo versions. I've never heard any positive feedback about these do-it-yourself tools and I would love for people to leave a comment about some of them.
For $150.00 I recommend Adobe Contribute. You can also just try it for free for 30 days. All you need to work with Contribute is any 'basic' web hosting. You get email accounts with your web hosting. Once you sign up for web hosting somewhere, they'll give you an FTPlogin and password. Then, plug that info into Contribute and start publishing. Contribute is great, you don't need to 'code' anything, but it does takes a little fiddling to figure out how to use it. Contribute comes with pre made templates and it is fairly easy to use it to build and customize a whole site. Plus contribute is designed to work collaboratively with many other types of software, like Microsoft Word. Ah yes, Microsoft. If you are already comfortable with MS Office tools then you should check out Microsoft Office Live Small Business Center.
Time is Money
You are never trapped into using one web hosting service or one type of software to publish your site. You can ALWAYS CHANGE your site, or add to it. You can literally copy and paste whatever you make into something else if you need to. But switching anything will cost you at least some time, and probably some money. The better you plan your project the less likely you'll get sidetracked. I cant emphasize enough how important planning is.
Real World Examples:
Many of my friends websites (on the right) were created using some of these hosted publishing tools. Check out Megan Woolever for an example using Google Page Creator. Or Art Director Meg Frost who hosts her portfolio on a Type Pad blog.
More Info Coming Soon!
Of course starting a website is only the begining. Look for more blog entries on designing for the web, maintaining a site, and search engine optimization (SEO).
Monday, March 12, 2007
WHERE NEO-NOMADS' IDEAS PERCOLATE
New 'bedouins' transform a laptop, cell phone and coffeehouse into their office
There are just some huge limitations to working from home. I like going to cafes because I get bored with working on my kitchen table in my tiny apartment. I cant even bring clients here it's just that lame. Besides, the coffee at Ritual is fantastic.
I've actually observed users at Ritual Roasters. OK I worked on mail.aol.com and I did a little guerrilla style research in some cafes (just glancing over some shoulders). I observed allot of email and messaging. I have also witnessed (and been party to) a few client reviews and meetings there at Ritual Roasters. I wish there more Ritual-like cafes would spring up all over the place.
What is YOUR favorite 'alternative workspace'?
Monday, February 26, 2007
The whole interviewing process began around the holidays and is still going on. A lot of people have been inquiring about what I'm up to and now everybody knows why I've been so 'unavailable'. I sure hope I haven't put anybody off and all my hard work will pay off soon...
Thinking about Google
Starting last December I set out to reorganize my portfolio, read up on process, and research Internet trends in anticipation of talking to Google. After a short phone screen in mid January they granted me the golden ticket for an in person interview.
On Friday I went down to Mountain View to the fabled Googleplex. My day began at 8:45 and yes it was one of those all day, tag team style interviews that still makes me anxious just thinking about it. Oy the stress! I think it went well but it's hard to tell since they try to shoot holes in your presentation/methodology/ego while your there. But you have to try, and try I did! Talking my ass of for six hours strait, & trying to sound smart the whole time. I met with three women & two men in the User Experience Group. Sometimes I showed my portfolio, sometimes they had me do design exercises, sometimes we just talked. A couple of the exercises were pretty difficult.
Google seemed cool but they really didn't show me around that much. The 'plex' is very modern like someplace out of Metropolis Magazine. One thing I noticed was that most of the Googlers are very young. As if they were ripped right out of college and plopped into this technological utopia. Everyone spoke highly about the perks of working there. The cafeteria(s) were indeed fabulous but I was too nervous to really eat lunch :(
I have no idea if I did well. One moment I think positively about some of the day. Then I worry if my portfolio, with a heavy amount of Visual Design, might have put people off. I worry that much of my portfolio, including my music related work might not be relevant for Google.
In a week or two I will find out how I did.
Tuesday, January 16, 2007
Here's an example to illustrate why I think this way of communicating is bad. Imagine your friend Sally rang you up and you have this conversation:
Sally: "I have something really important to tell you!"
You: "What is it? What's going on?"
Sally: "Wait. OK. I think I can tell you now."
You: "Um, OK. Great tell me."
Sally: "I'm going to get engaged in three months!"
You: "OK. That's great (I think)" You scratch your head and wonder HOW SHOULD I ACT?
If Sally was ready to tell her story then you wouldn't have to wonder anything, let alone what YOU should do.
Clear communication makes people feel comfortable, it engenders trust, and helps foster good relationships. Bad communication just wastes peoples time and undermines alot of hard work.
Thursday, January 11, 2007
I realized you need a "just do it" approach to blogging. I don't want to spend all my time thinking about what my blog should be, or what to say, or even what it should look like. I just need to start communicating. Over the next few weeks I hope to test Blogger and to test myself. Do I actually have the discipline to keep this up? Is 'Interaction Design & Interactive Culture' too boring to blog about? Too specialized perhaps? Do I need more than one blog? Will anybody find my blog(s) and want to read it (them)? Well, there's only one way to find out!