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Showing posts from June, 2014

Usability Part 2 - How To Do It

In my last post, Don't Fear The User Part 1 - Empowering Software Development With Usability Techniques, we talked about what usability is. The practice of making software easy to use. And that you accomplish this by listening to your target end user. Incidentally there is a great post on Good Experience today where Mark Hurst mentions his tweet:

Before you get customers involved, first you should probably check if the boss can handle bad news.

This is important because before you try to do usability work your boss needs to be on board. If you're boss is fearful and can't handle bad news then it might be a futile effort. Instead usability should be empowering. It will resolve problems and can help an organization meet its goals.  Now I'm going to elaborate on how to do it.

Step 1: Who is The End User? User Experience Designers when we go to work, we do this thing called "User Centered Design". And all this means is we try to focus on The End User when we'r…