Yesterday when I got the email from Adobe asking me to participate in their survey, I also got an email survey from Best Western. Not only did the survey from Best Western actually work, but the manager from the hotel I recently stayed at emailed me directly to follow-up. This is how an online survey should work! The hotel manager thanked me for submitting the survey and she reassured me that they read and appreciate my comments. I wish Adobe would get a clue that the internet is best for two or three-way CONVERSATIONS, and not one-way talk which creates the illusion of caring but doesn't actually do anything.