Thursday, April 21, 2016

Dear FontShop (and Adobe) your Usability Sucks

Dear FontShop

First your Adobe plugin does not work - at all - this is probably because of Adobe though and not you. They seem to have major problems with their extensions / add-on manager in Creative Cloud. I already complained to Adobe and am trying to work with them to resolve this. This is just an FYI. 

Second, your new website design is awful! You threw usability under the bus for??? For responsive design??? Who shops for fonts on their cell phone??? AGGG!
You didn't even need to update your site it was great a few years ago, I could search very quickly - now it takes me FOREVER to do a search

I used to be able to save or favorite a font very quickly - now I have to go through several clicks to save or favorite a font. Why can't I do this right off of search like I could before?

And I used to be able to preview fonts quickly and precisely - now I am still struggling trying to figure out how to preview fonts. 

In the past I would have been able to do all this on FontShop in an hour or so and this has literally taken me days. Days. And I'm on a deadline and it sucks. 

I am not happy. Can you PLEASE REVERT BACK to your old non-responsive website?

I don't expect you to do this, revert your site back, but PLEASE PLEASE PLASE fix these problems. I don't think I'll be able to purchase or even recommend FontShop to anyone in it's current state. And please don't get all hipster with your next redesign. Nevlle Brody was only awesome back in 1999

Thank you